How can we help?

Click “Create my card”, pick a photo, crop it, write your message and fill in your recipient's address. Confirm, and we take care of everything else: printing, stamping and handing it to the postal service. Count on three minutes, tops.

All the usual formats (JPG, PNG, HEIC) work. For a crisp 10×15 print, we recommend a photo at least 1,200 px wide — anything from a recent smartphone is plenty. The editor warns you if the quality looks borderline.

Yes: handwriting-style or classic type for your message, full-bleed, white-border or polaroid framing, photo filters and a caption right on the photo. Everything you need to make a card that feels like you — nothing fiddly.

We print your card and hand it to the post in France with our next dispatch: there's at least one a week, and your card normally leaves within 7 days of your confirmation. You can follow every step from “My cards” in the app: being prepared, printed, posted.

Once posted, allow 2 to 5 working days for delivery in mainland France. These times depend on La Poste and are indicative.

Not yet: for now, we send to France and Monaco. But you can create your card from any country — handy if you live abroad and want to write to your loved ones in France.

It's rare, but postal hiccups happen. If your card still hasn't arrived 10 working days after posting (in France), drop us an email — the address is at the bottom of this page: we'll reprint and resend it, or credit your account back.

1 credit = 1 card sent, printing and stamp included. Buy credits one at a time or in packs — the bigger the pack, the cheaper each card. You'll find every price on our Pricing page.

Your balance stays valid for 12 months after your last purchase or card sent (6 months for the welcome card, as long as you haven't bought anything). We'll email you a reminder 30 days and then 7 days before.

Payments go through Stripe, a secure payment provider: no card details ever touch our servers. As for refunds, you have 14 days after buying a pack to change your mind (unused credits). A card that has already gone to print can no longer be cancelled, as it's personalised — but if there's a printing defect, we reprint it or credit you back.

Yes: when you sign up, we add one welcome credit to your account, ready to use straight away, stamp included. No bank card, no commitment.

They're only ever used to print and send your cards. Photos are deleted automatically 90 days after sending (or 1 year if you choose to keep them longer, in “My account”), and recipients' names and addresses 90 days after sending. You can also delete them yourself at any time from “My cards”. Your address book is kept until you delete a contact, and drafts for 30 days. It's all spelled out in our privacy policy.

From “My account” in the app, or by dropping us an email. Your account and your data are then deleted in line with our privacy policy.